The Ebay Buyer/Seller Protection how it benefits you, if you follow the right steps

Buyer Protection on eBay is a promise to intervene in disputes between buyers and sellers and make things right when something has gone wrong for the buyer, and the seller has failed to adequately resolve the issue. Buyers who file a successful claim may be issued a refund from eBay for the full purchase price and shipping amount, required to return the item to the seller, absolved of any further connection with the transaction, and eBay will recover funds from the seller. Buyers are eligible for a buyer protection claim if they made the purchase on eBay, paid through eBay using an approved payment method, made the purchase within the preceding 45 days, and have a good faith dispute with the seller. However, to win a claim, eBay must believe that the buyer fundamentally did not get what they paid for. eBay usually rules that previous use has resulted in normal wear and tear and that buyers knowingly take a risk when buying a used item that may break soon after purchase.

On the other hand, Seller Protection on eBay ensures that buyers and sellers who have acted

in good faith are given a fair deal at the end of the transaction. eBay will automatically rule in favor of sellers for certain protected items if they shipped promptly using eBay's shipping payment system or can provide eBay with a tracking number showing prompt delivery or if the buyer claims that an item was received that doesn't match the seller's description if the listing gave clear and consistent details about the item's condition. Any dispute of a protected sale won't impact the seller's performance rating if they resolve the dispute proactively, and the buyer withdraws the claim before it's escalated to a customer service representative. It's important for sellers to make the rules work for them by avoiding repeatedly making "risky" sales, providing clear and detailed item descriptions, and shipping promptly.

Give customers the benefit of the doubt in cases of disputes when you’re able to do so. Fix it before eBay has to fix it for you so that it won’t count against you, and be proactive about having buyers notify eBay of successful resolutions.

Though none of these methods is foolproof or guarantees that you’ll win the dispute battle, over the long term you’re better off thinking of these as “best practices” that enable you to make the most of eBay’s protection for sellers. Some sellers may dismiss the program as inadequate, but smart ones know that putting your ducks in a row for automatic judgments in your favor can be a big business help.

• Sellers were given other tools they can use to choose the type of buyers they want to do business with and report issues with buyers who are violating eBay policies. These tools include:

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